Refund & Return Policy

These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the ORCCA.health website ("Website" or "Service" or "Mobile Application") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Revita Ayurveda Private Limited ("Operator", "we", "us" or "our").

If you are using our Services on behalf of a business, organization, or other legal entity, you represent that you are authorized to accept these terms on its behalf. If you do not agree with the terms of this Agreement, you must not use the Website or Services.

By accessing and using the Website and Services, including but not limited to wellness programs, consultations, or health tracking tools, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You also agree to comply with any applicable laws, rules, and regulations governing your use of the Website and Services.

Authenticity & Care Commitment

At ORCCA, under Revita Ayurveda Private Limited, we are committed to offering only authentic, high-quality products and services as part of our healing programs. All Ayurvedic medicines, wellness kits, and supplements provided to you are sourced directly from trusted manufacturers or certified distributors. Each item is carefully quality-checked before dispatch. If you ever have concerns about the authenticity or quality of a product or service you've received, please reach out to us at hello@orcca.health or WhatsApp us at +91 96334 26267. Your trust is sacred to us.

Shipping / Delivery

For all confirmed orders (including wellness kits, medicine packages), dispatch will be initiated within 3 working days. Delivery timelines typically range between 7–10 working days, depending on your location and the courier partner. Delivery delays may occur due to geographic constraints, unforeseen weather events, public holidays, or courier limitations.

Please do not accept any package that appears tampered, damaged, or opened. In case of multiple issues in a single shipment, kindly raise one complaint to help us resolve it efficiently.

Conditions for Return / Replacement

Returns or replacements will be accepted only in the following cases:

• Incorrect product delivered
• Expired product received
• Damaged or tampered product (external or internal)
• Incomplete delivery (missing items in a kit or prescription)

What to do if You Receive an Incorrect / Damaged Product

Return / Replacement Requests Will NOT Be Accepted If

• The product has been opened, used, or altered
• Original packaging is missing (e.g., kit box, bottle seals, outer cartons)
• Return/replacement request is raised after 7 days of delivery
• Damaged or missing products are reported after 2 days

Returns Policy

All return pick-ups (when applicable) will be arranged by our logistics team within 5–7 working days after your request is verified. Products will be brought to our inspection center. Refund or replacement is processed only after quality check clearance.

Payments and Refund Policy

Payments on ORCCA are made via secure, third-party payment gateways. You may pay through credit/debit card, UPI, net banking, or wallets. Our payment partners are compliant with industry standards (PCI-DSS) and your financial data is never stored on our servers.

ORCCA is not responsible for:

• Failed transactions due to third-party technical issues
• Payment delays caused by your bank or card issuer
• Unauthorized card use by any third party

Refunds are processed as follows:

• Within 10 days from the date of return item receipt
• 3–5 working days for online payment refunds to your original method (UPI/Credit/Debit)
• 3–5 working days for bank transfer refunds for COD orders (after you provide account details)
• COD charges and shipping fees are non-refundable

Appointment & Teleconsultation Refunds

For appointment cancellations (teleconsultations or healing sessions), refunds will be issued in accordance with our Cancellation Policy.

If a cancellation is requested before the initial consultation has taken place, a full refund will be issued. If a cancellation is requested after the initial consultation has been completed, the consultation charges will be deducted and the remaining balance will be refunded. Conditions apply.

If cancelled within the allowed window, refunds are processed within 15 working days. If payment was made and the appointment failed due to technical errors (bank server failure, timeouts, etc.), your refund will be auto-processed to the original payment method.